This course is intended for front line support staff of administrative tribunals - staff who do not make substantive decisions on matters before the tribunal, but whose handling of the matter or contact with the parties contribute to the tribunal's ability to comply with its legal obligations. The course content includes:

1. BASICS OF ADMINISTRATIVE LAW AND NATURAL JUSTICE
   • why knowledge of administrative law and the principles of natural justice are important to tribunal staff members
   • introduction to judicial review in administrative law
   • working with natural justice and procedural fairness
   • bringing concerns regarding procedural fairness to the attention of the appropriate person(s) in your tribunal
2. DEALING WITH DIFFICULT CLIENTS IN A TRIBUNAL SETTING
3. PERSONAL CONDUCT - WHAT IS APPROPRIATE FOR STAFF?

If you wish to register for this course, please contact the registration staff of the Provincial Instructor Diploma program at 604.871.7488 or 1-888.332.3212 or visit their website at Vancouver Community College.